PRIVACY POLICY
At EL REY DE LAS MOQUETAS SL, we take the protection of our users' privacy and personal data very seriously. Below, you will find transparent information on how we process your data in accordance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
1. Who is responsible for processing your data?
- Identity: El Rey de las Moquetas S.L.
- NIF: B88015433
- Postal address: Treviana Street, Madrid (Spain). (Note: These premises are not open to the public).
- Registration Details: Registered in the Commercial Registry of Madrid, Volume 37,266, Folio 161, Section Eight, Sheet M-664610.
- Contact phone number: 910 609 932
- Contact and privacy email: info@reyalfombrillas.es
2. Categories of personal data processed
Depending on how the User interacts with us on this website, EL REY DE LAS MOQUETAS SL may process the following categories of personal data:
- Identifying information: Name and surname.
- Contact information: Email address, telephone number and postal address (shipping and billing).
- Billing information: Legally required tax information.
- Commercial management data: Data necessary for processing orders, customization and tailoring of mats, returns, refunds and application of product guarantees.
- Transaction history: Information relating to purchase history, vehicle configurations saved in favorites, and purchased items.
- Communications data: Technical or commercial data and information derived from your interactions with our customer service (including chat logs, instant messaging and emails).
- Browsing and technical data: IP address, online identifiers, preferences and browsing data obtained through the use of cookies on the web or equivalent tracking technologies.
3. For what purpose, on what legal basis, and for how long do we process your data?
A. User Registration on the Web
- Purpose: To manage your registration as a registered user in order to give you access to your personal panel, manufacturing and shipping tracking, order history and exclusive benefits.
- Legal Basis (GDPR): Performance of the contract or service relationship requested by the interested party (Art. 6.1.b GDPR).
- Retention Period: Data will be retained while the account remains active. Once the user requests its deletion, the data may be duly blocked for the periods required by applicable regulations to address potential legal liabilities.
B. Contact forms, inquiries and support chat
- Purpose: To resolve your queries, doubts about compatibilities, silhouettes or anchors, technical incidents or after-sales claims, guaranteeing adequate customer service.
- Legal Basis (GDPR): The data subject's consent when submitting their query or starting the conversation (Art. 6.1.a GDPR) and our legitimate interest in providing quality assistance.
- Retention Period: The data will be kept for the time necessary to address and resolve the query and, subsequently, will remain blocked for the legally established periods to address possible liabilities arising from the processing.
C. Purchasing, manufacturing and invoicing process
- Purpose: To process and manage orders placed, coordinate the custom manufacturing of carpet or rubber items, organize the physical shipment of products through transport agencies, manage payment and issue the legally required invoices.
- Legal Basis (GDPR): Performance of the sales contract to which the data subject is a party (Art. 6.1.b GDPR) and compliance with legal obligations of a fiscal and tax nature (Art. 6.1.c GDPR).
- Retention Period: The data will be kept for the time necessary to execute the contract and, subsequently, for the retention periods required by commercial, tax and other applicable regulations (such as the 6 years required for accounting books according to the Commercial Code), without prejudice to other legally required periods.
D. Sending Newsletters and Commercial Communications
- Purpose: To send you offers, promotions, exclusive discounts, catalog updates or information about EL REY DE LAS MOQUETAS SL via electronic channels (email, SMS or instant messaging).
- Legal Basis (GDPR): Explicit and independent consent of the data subject (Art. 6.1.a GDPR) via the checkbox on the website. In the case of users who are already customers, we rely on legitimate interest (in accordance with Art. 21.2 of the LSSI) exclusively to send advertising about products similar to those previously purchased.
- Retention Period: Until the User withdraws their consent or requests to unsubscribe from the commercial communications service.
4. To whom will we disclose your data?
Personal data will not be sold or transferred to third parties unrelated to the activity of EL REY DE LAS MOQUETAS SL, except in the following cases necessary for the proper provision of the service:
- Financial Institutions and Payment Gateways: For the secure processing of order payments (Bizum, PayPal, Revolut Pay, etc.). Our company does not store complete bank card details used for payments; this data is handled directly by the corresponding financial institutions under strict security standards.
- Financing Entities (Aplazame): If the User voluntarily selects this payment method, they agree that their personal data will be fully transferred to Aplazame from the moment they begin contracting the deferred payment service for the study, granting and management of the credit.
- Logistics and Transport Companies (e.g., CTT Express): Carriers and courier agencies responsible for the physical delivery of the products or custom-made mats purchased to the address indicated by the User.
- Data Processors: EL REY DE LAS MOQUETAS SL collaborates with external technology providers (web hosting and database services, IT maintenance, email platforms, and internal customer management tools) who act as data processors. These providers process data exclusively following our direct instructions and under contracts that guarantee the technical and organizational measures required by the GDPR.
- Compliance with Legally Established Obligations: Public Administrations, Tax Agency, Courts and Tribunals or State Security Forces and Corps in compliance with current regulations with the rank of Law.
International Data Transfers (IDT)
We use certain technology providers for analytics, measurement, or infrastructure whose servers or data centers may be located outside the European Economic Area. These transfers are carried out only under appropriate security safeguards, such as the EU-U.S. Data Privacy Framework or the prior signing of Standard Contractual Clauses approved by the European Commission.
5. Protection of minors
The services, products, and forms offered by EL REY DE LAS MOQUETAS SL are not intended for children under 14 years of age. If you are under 14, please do not attempt to register, make purchases, or provide us with any personal information without the consent and supervision of your parents or legal guardians. Any data collected from children under 14 without such authorization will be immediately deleted.
6. Data security measures
EL REY DE LAS MOQUETAS SL applies the appropriate and proportionate technical and organizational measures to the risk detected to guarantee the confidentiality, integrity, availability and resilience of the personal data processed, preventing its alteration, loss, unauthorized processing or access, taking into account the state of the art, the costs of implementation and the nature of the processing.
7. What are your rights when you provide us with your data?
The User may exercise their data protection rights at any time by writing to EL REY DE LAS MOQUETAS SL at our postal address or via email: info@reyalfombrillas.es . To process their request, the User must prove their identity by a legally valid means when necessary.
Your rights are as follows:
- Access: To know if we are processing your data and what exact information we have.
- Rectification: Request the correction of any inaccurate or incomplete personal data (you can modify many of them directly from your user panel on the website).
- Erasure (Right to be forgotten): Request the deletion of your data when, among other reasons, it is no longer necessary for the purposes that justified its collection.
- Objection: You may object at any time to our processing of your data for commercial prospecting or direct marketing purposes.
- Restriction of processing: Request that we temporarily suspend the processing of your data in the cases legally established by the GDPR.
- Portability: To receive your personal data in a structured, commonly used and machine-readable format to transmit it to another data controller.
- Automated decisions: Right not to be subject to decisions based solely on automated processing of your data, including profiling, where it produces legal effects or similarly significantly affects you in accordance with Article 22 of the GDPR.
- Withdrawal of consent: Revoke specific consents previously granted without affecting in any way the lawfulness of the processing carried out previously.
If you believe that the processing of your personal data infringes the regulations or that we have not properly addressed the exercise of your rights, you have the right to file a complaint with the competent Supervisory Authority, in this case, the Spanish Data Protection Agency (AEPD) .
8. Updates and modifications
This Privacy Policy may be modified at any time to adapt to future legislative changes, case law developments, or modifications to the data processing operations we carry out on the website. The current and applicable version will always be the one published on this website and accessible in the corresponding section.