PAYMENTS, SHIPPING AND INVOICING

1. SELLER IDENTIFICATION

In accordance with Article 10 of Spanish Law 34/2002 of 11 July (LSSI-CE), the details of the Website owner are provided below:

Company Name: El Rey de las Moquetas S.L.

Tax Identification Number (N.I.F.): B88015433

Registered and Tax Office: Calle Treviana, Madrid (Spain).

Important notice: We do not have a physical shop or customer service available in person.

Commercial Register Details: Registered with the Commercial Registry of Madrid, Volume 37,266, Folio 161, Section Eight, Sheet M-664610.

Telephone: +34 910 609 932

Email Address: ventas@reyalfombrillas.es

2. PAYMENT METHODS

All transactions carried out through this Website are processed via secure payment gateways using SSL encrypted connections.

El Rey de las Moquetas S.L. does not store complete debit or credit card details. Such information is processed directly by the relevant payment service providers through secure payment platforms.

During the checkout process, the Customer may choose one of the following payment methods:

• Credit or Debit Card.
• Google Pay.
• Apple Pay.
• PayPal.
• PayPal – Pay in 3 Instalments.
• Bank Transfer.
• Revolut Pay.

The availability of certain payment methods may vary depending on the device, browser or country from which the purchase is made.

3. PREPARATION TIMES AND MADE-TO-ORDER PRODUCTS

The total delivery time consists of the preparation or manufacturing time at our facilities plus the transit time of the shipping carrier.

Saturdays, Sundays and public holidays (national holidays, holidays in the Community of Madrid and local holidays) are not considered working days for manufacturing, order preparation or delivery purposes.

In-Stock Products (Rubber, PVC, Covers and Accessories)

These products are generally available from stock.

Orders are normally prepared and dispatched within approximately 24 hours, with an estimated delivery time of 3 to 4 working days within Europe.

Made-to-Order Products (Carpet, Textile and Velour Mats)

As these floor mats are individually manufactured according to the specifications of the Customer's vehicle model, production requires between 2 and 8 working days before dispatch.

These manufacturing times are estimates and may occasionally vary due to production requirements, material availability or exceptional circumstances. Should a significant delay be expected, the Customer will be informed accordingly.

Delay Notification

If, for exceptional reasons, the estimated preparation time is expected to exceed the stated period, we will contact the Customer by email to inform them of the situation.

Partial Shipments

Where an order includes products with different availability times (for example, made-to-order textile floor mats together with in-stock plastic boot liners), El Rey de las Moquetas S.L. may dispatch the order in separate shipments where this helps speed up delivery, at no additional cost to the Customer.

4. ORDER CANCELLATION REQUESTS

The Customer may request the cancellation of their order before it has been dispatched by contacting our Customer Service team through the contact channels available on the Website.

Submitting a cancellation request does not, under any circumstances, imply its automatic acceptance or guarantee that the order can be cancelled.

The possibility of cancelling an order will depend on its processing status at the time the request is received. In particular:

• Orders pending manufacturing or preparation: may be cancelled provided that internal processing has not yet begun.
• Orders already in manufacturing, customisation or logistics preparation: cancellation may not be possible, either in whole or in part, where production or preparation processes have already started and cannot be interrupted without incurring costs or losses.
• Orders already dispatched or handed over to the carrier: cannot be cancelled. In such cases, the Customer must refer to our Returns Policy and, where applicable, the statutory right of withdrawal.

As certain products sold by EL REY DE LAS MOQUETAS S.L. are manufactured specifically for each individual order, Customers are advised to request cancellation as soon as possible after completing their purchase. Once an order has entered the manufacturing or preparation stage, EL REY DE LAS MOQUETAS S.L. cannot guarantee that cancellation will be technically possible.

Cancellation requests must be submitted through our Customer Service department, indicating the order number and any information required to identify the order.

EL REY DE LAS MOQUETAS S.L. will inform the Customer as soon as reasonably possible whether the cancellation request has been accepted or whether, due to the processing stage of the order, it is no longer possible to cancel it.

5. SHIPPING COSTS, DELIVERY AREAS AND SHIPPING METHODS

We currently deliver throughout Europe. Should additional destinations become available, they will be displayed during the checkout process.

All prices shown include the applicable VAT and may vary depending on the destination country where a different VAT rate applies.

Orders are shipped via DPD (SEUR).

Once the order has been dispatched, an email containing the shipment tracking information will automatically be sent to the email address provided during the purchase process.

The current shipping rates are as follows:

Europe

Shipping is free on all orders over €30.00.

Orders below this amount are subject to a flat shipping fee of €10.00.

Approximate shipping rate, which may vary depending on the VAT applicable in the destination country.

French Islands / Italian Islands

Flat shipping rate of €24.99 per order.

Estimated delivery time to the islands is between 8 and 12 working days, depending on logistics operations and, where applicable, customs procedures.

6. DELIVERY, TRANSFER OF RISK AND SHIPPING INCIDENTS

Transfer of Risk During Transportation

Responsibility for products shipped by El Rey de las Moquetas S.L. remains with us until the order has been physically delivered to the Customer or to a person authorised by the Customer to receive it at the delivery address provided.

From the moment of delivery, the risk of loss, theft, damage or deterioration of the products passes to the Customer in accordance with the applicable consumer protection legislation.

If a shipment is lost during transit or fails to reach its destination due to reasons attributable to the carrier contracted by El Rey de las Moquetas S.L., we will handle the incident and provide an appropriate solution, which may consist of either a replacement shipment or a full refund of the amount paid.

Receipt of Damaged Parcels

If, upon delivery, you notice that the packaging shows signs of impact, tears, deformation or any indication of damage caused during transportation, we strongly recommend that you follow the procedure below:

• Clearly record the damage on the carrier's delivery note or electronic signature device before accepting the parcel.
• Take photographs of the outside of the parcel and the shipping label before opening it.
• Take photographs of the product if it has also been damaged.
• Notify El Rey de las Moquetas S.L. within a maximum of 24 hours of receiving the parcel so that we can process the corresponding claim with the carrier's insurance.

Please do not install or use the product if it shows visible transport damage.

Failure to notify us within this period will not affect the Customer's statutory rights regarding damaged goods, although it may make it more difficult to pursue a claim against the carrier.

Failed Delivery, Customer Absence and Refused Shipments

The carrier will make several delivery attempts to the address provided or, where possible, leave the parcel at a nearby collection point.

If the parcel is ultimately returned to our facilities due to reasons attributable to the Customer (such as an incorrect or incomplete delivery address, repeated absence after delivery attempts or unjustified refusal to accept the parcel), a fixed charge of €15.00 will apply, regardless of whether the Customer requests a new shipment or the cancellation of the order, to cover the return and logistics handling costs incurred by the company.

7. INVOICING

All prices displayed on the Website include the applicable Value Added Tax (VAT) in accordance with current legislation.

Purchases excluding VAT are not available through our online platform.

Invoice Availability

The invoice corresponding to your purchase will be available in electronic format within your customer account, linked to the relevant order, once it has been dispatched from our warehouse and its status has been updated to "Shipped".

By accepting these Payment, Shipping and Invoicing Terms, the Customer expressly agrees to receive invoices in electronic format.

However, the Customer may request a copy of the invoice at any time by contacting our Customer Service department.

It is the Customer's responsibility to ensure that the billing information provided during the checkout process is accurate.

Once an invoice has been issued, amendments may only be made where permitted under the applicable tax legislation.