EXCHANGES AND RETURNS

Returns

You have 14 calendar days from the receipt of the order to be able to carry out a return. You must notify us by email at info@carmatsking.com stating:

I hereby communicate that I withdraw from my sales contract for the following product:

• Order number.
• Product or products you wish to return.
• Name of consumer and user.
• Address of consumer and user.
• Time for collection of the return (morning/afternoon).
• Contact telephone.
• Bank details (if applicable).
• Signature of consumer and user.
• Date.

Our customer service department will check the information and will contact you. Then you will only need to send the order to our facilities in Madrid.

Once the product is received, we will carry out the refund using the same payment method used during the initial transaction. We will have a period of 14 calendar days to process the return of the money.

Bear in mind that:

1. You must bear the direct cost of returning the goods.
2. Personalised, tailor-made products cannot be returned.
3. El estado del producto o productos debe de ser el mismo al de la recepción, en caso contrario no se realizará la devolución.
4. The condition of the product or products must be the same as when it was received by you, otherwise, the refund will not be made.
5. If there is an error in the order on our part, we will resolve it without any cost to you.

Exchanges

You have a period of 14 calendar days from the receipt of your order to exchange it, first you need to return the order and then reorder it again.

Personalised, tailor-made products cannot be exchanged.

Warranty

The warranty covers manufacturing defects, does not cover wear of the product by the use itself.